Important iOS 17 Release Information: Apple will introduce StandBy Mode and Assistive Access Mode in its iOS 17 release. This may impact your experience with FreeStyle Libre System apps. To avoid potential issues, please follow these instructions (Opens in a new window) (PDF 1.8 MB).

Contact Us

Contact Abbott

Telephone: 1-800-461-8481

We are available: 

Monday-Friday: 8 AM-9 PM Eastern Standard Time 
Saturday-Sunday: 9 AM-5 PM Eastern Standard Time  

 

Email us at CustomerCareFreeStyleCanada@Abbott.com

 

Having an issue with your FreeStyle Libre or FreeStyle Libre 2 sensor?

Sensor Support Form

Having an issue with your FreeStyle Libre or FreeStyle Libre 2 sensor? Complete the form below if your sensor fell off, you are receiving an error message when checking your glucose, or are experiencing any other difficulties with your sensor.

Please note that Internet Explorer browser is not supported on this site. To prevent any issues when completing the form, we recommend using either Microsoft Edge or Google Chrome browsers.

 

 

ADC-CS-02608 v1.0

The FreeStyle Libre 2 flash glucose monitoring system is indicated for measuring interstitial fluid glucose levels in people aged 4 years and older with diabetes mellitus. Always read and follow the label/insert.
 
The FreeStyle Libre flash glucose monitoring system is indicated for measuring interstitial fluid glucose levels in adults aged 18 years and older with diabetes mellitus. Always read and follow the label/insert.