If you’ve locked or hidden the FreeStyle LibreLink◊ or FreeStyle Libre 3 app◊◊, follow the steps below to unlock or unhide them from your phone.
How to unlock a “locked-only” app:
- Touch and hold the FreeStyle LibreLink◊ or FreeStyle Libre 3 app◊◊ icon from your Home Screen, App Library or Spotlight Search.
- Select “Don’t Require Face ID”, “Don’t Require Touch ID” or “Don’t Require Passcode”.
How to unlock and reveal a hidden app:
- Open your App Library and scroll down to the “Hidden” category and tap it.
- Authenticate yourself with Face ID, Touch ID or your passcode.
- Select “Don’t Require Face ID”, “Don’t Require Touch ID” or “Don’t Require Passcode”.
- The app will now be unlocked and/or unhidden.
If you want to unhide or remove a lock from an app:
- Press on the app icon
- Tap “Don’t Require Face ID” and authenticate using your Face ID or passcode.
Locked apps will not be unlocked, and hidden apps will be removed from the Hidden folder. Please note that unhiding apps do not put them back on your home screen. To re-add an app to your home screen, go to your App Library, long press on the app icon and tap “Add to Home Screen”.
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
◊◊ The FreeStyle Libre 3 app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
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