Below is a useful guide outlining useful tips for you and your journey with the FreeStyle Libre 2 system
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Below is a useful guide outlining useful tips for you and your journey with the FreeStyle Libre 2 system
If switched on, the Signal Loss Alarm notifies you if your sensor has not communicated with the app◊ for 20 minutes and you are not receiving Low or High Glucose Alarms.
Ensure that your smartphone◊ is within 20 feet of you at all times, unobstructed.
Turn off Do Not Disturb mode or select to turn on Override Do Not Disturb in your alarm settings.1
Accept the request for Critical Alerts to turn to Do Not Disturb mode
Do not force close the app – keep it running in the background.
If you need help with your FreeStyle Libre 2 sensor, discover our Online Sensor Support Service here.
This new and improved customer service makes it quicker and easier for you to get the support you need. Fill in a short form at a time that’s convenient for you and a member of our customer support team will be in touch to help.
Sensors stick better when you wash, clean, and dry your skin before application. See below for a diagram or download the Useful Tips for Sensor Wear guide to learn more.
Images are for illustrative purposes only. Not real patient or data.
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check the website for more information about device compatibility before using the app.Use of FreeStyle LibreLink requires registration with LibreView.
1. Override Do Not Disturb functionality depends on the phone model and operating system version you are using. You must accept the app’s permission request for Critical Alerts to turn off Do Not Disturb mode. You can also enable the Critical Alerts setting directly from the app’s notification settings.
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