Need help with your sensor? Fill in our quick Online Sensor Support Form.

A member of our Customer Services team will then get in touch to help.

Want to try the FreeStyle Libre 2 System? Get a 14 day sensor for free.

New customers only. Conditions apply. Try for free.

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Support for your FreeStyle Libre 2 system

Below is a useful guide outlining useful tips for you and your journey with the FreeStyle Libre 2 system

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Receiving the signal loss alarm?
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Need to report a sensor?
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Useful tips for sensor wear
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Setting up the FreeStyle LibreLink app
Receiving the signal loss alarm

If switched on, the Signal Loss Alarm notifies you if your sensor has not communicated with the app◊ for 20 minutes and you are not receiving Low or High Glucose Alarms.

smartphone compatibility guide smartphone compatibility guide smartphone compatibility guide

To continue receiving low or high glucose alarms, make sure you check the following steps below:

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Keep your smartphone in range

Ensure that your smartphone◊ is within 20 feet of you at all times, unobstructed.

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Change your settings

Turn off Do Not Disturb mode or select to turn on Override Do Not Disturb in your alarm settings.1

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Accept the app's permission request

Accept the request for Critical Alerts to turn to Do Not Disturb mode

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Keep the app running

Do not force close the app – keep it running in the background.

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Keep your bluetooth switched on

Select your device below to watch the video:

Setup on iPhone
Setup on Android
Need to report a sensor?

If you need help with your FreeStyle Libre 2 sensor, discover our Online Sensor Support Service here.

This new and improved customer service makes it quicker and easier for you to get the support you need. Fill in a short form at a time that’s convenient for you and a member of our customer support team will be in touch to help.

Online Support Service
Please quote product serial number when reporting a sensor. Please quote product serial number when reporting a sensor. Please quote product serial number when reporting a sensor.

Useful tips for sensor wear

Sensors stick better when you wash, clean, and dry your skin before application. See below for a diagram or download the Useful Tips for Sensor Wear guide to learn more.

Download useful tips for sensor wear
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Only use non-moisturising, fragance free soaps to wash the area where you'll apply the sensor
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Use an alcohol wipe to clear any oily residue
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Allow your skin to fully dry before applying the sensor. This is especially important if you plan to apply the sensor after you shower or swim

Setting up the FreeStyle LibreLink app

With the FreeStyle LibreLink app◊ you can scan your FreeStyle Libre 2 sensor with an iPhone or Android smartphone.

Click below to download your iPhone or Android guide.

Download iPhone guide
Download Android guide
References & Disclaimers 

Images are for illustrative purposes only. Not real patient or data.

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check the website for more information about device compatibility before using the app.Use of FreeStyle LibreLink requires registration with LibreView.

1. Override Do Not Disturb functionality depends on the phone model and operating system version you are using. You must accept the app’s permission request for Critical Alerts to turn off Do Not Disturb mode. You can also enable the Critical Alerts setting directly from the app’s notification settings.

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