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Below is a useful guide outlining useful tips for you and your journey with the FreeStyle Libre 2 system
If switched on, the Signal Loss Alarm notifies you if your sensor has not communicated with the app◊ for 20 minutes and you are not receiving Low or High Glucose Alarms.
20 feet of you, unobstructed
Phone: 0800 612 3006
You can call us Monday to Friday between 8:00 AM and 8:00 PM,
Saturday 9:00 AM to 5:00 PM (excluding Bank Holidays)
E-Mail: ADChelpuk@abbott.com
If you need help with your FreeStyle Libre 2 sensor, discover our Online Sensor Support Service here.
This new and improved customer service makes it quicker and easier for you to get the support you need. Fill in a short form at a time that’s convenient for you and a member of our customer support team will be in touch to help.
Sensors stick better when you wash, clean, and dry your skin before application. See below for a diagram or download the Useful Tips for Sensor Wear guide to learn more.
As part of the upcoming iOS 17 release, Apple® is introducing StandBy Mode and Assistive Access Mode. We wanted to bring this to your attention as these features may impact your experience with your FreeStyle LibreLink◊ or FreeStyle Libre 3 app◊◊ if you choose to upgrade to iOS 17.
We’re aware of the iOS 17 release by Apple and plan to update the Compatibility Guide as soon as iOS 17 is verified for compatibility with our apps. We always recommend checking the Compatibility Guide before updating your phone’s OS.
If you are using an operating system or phone that is not listed on the Compatibility Guide, it’s important to note that some functionality such as glucose alarms1 and data sharing2 may not work on phones or operating systems that have not been evaluated or have been deemed incompatible.
We recommend displaying automatic operating system updates on your mobile device.
Please visit our User Manuals page for future Compatibility Guide updates.
1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink or FreeStyle Libre 3 User’s Manual for more information.
2. The user’s device must have internet connectivity for glucose data to automatically upload to LibreView and to transfer to connected LibreLinkUp app users.
We are regularly evaluating and verifying compatibility with newer operating system versions with the FreeStyle LibreLink◊ and FreeStyle Libre 3◊◊ apps.
When a new operating system has been released by Android or Apple, our teams work as quickly as possible to verify and confirm compatibility.
Once a new operating system version is verified to be compatible, it will be published in our Compatibility Guides. Please check the Compatibility Guide before installing a new operating system version on your smartphone.
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.
◊◊ The FreeStyle Libre 3 app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
Yes. There are two new features being introduced with iOS 17 that will impact your ability to use the FreeStyle LibreLink◊ and FreeStyle Libre 3◊◊ apps.
New iOS 17 features:
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.
◊◊ The FreeStyle Libre 3 app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
StandBy Mode is a new feature with iOS 17 that activates the iPhone lock screen when it is charging and positioned on its side. The mode may impact your ability to receive time – sensitive notifications such as glucose alarms1 and alarms unavailable notifications1 Sensor ends in 3 days, 1 day, Sensor has ended notifications from the FreeStyle LibreLink◊ and FreeStyle Libre 3◊◊ apps.
1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink or FreeStyle Libre 3 User’s Manual for more information.
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.
◊◊ The FreeStyle Libre 3 app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
If you plan to use StandBy mode, it’s important to configure your phone settings correctly to show notifications when using StandBy mode. Follow the steps below to ensure you continue to receive time-sensitive notifications.
StandBy Mode:
The Assistive Access mode is a new feature with iOS 17 that distills apps and experiences to their essential features to lighten the cognitive load for people with disabilities.
At this time, we do not recommend using this mode when using your FreeStyle LibreLink◊ or FreeStyle Libre 3◊◊ app as it will impact your ability to activate a Sensor and make changes to the app settings that could affect alarm1 behavior.
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.
◊◊ The FreeStyle Libre 3 app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink or FreeStyle Libre 3 User’s Manual for more information.
At this time, we do not recommend using this mode when using your FreeStyle LibreLink◊ or FreeStyle Libre 3◊◊ app as it will impact your ability to activate a Sensor and make changes to the app settings that could affect alarm1 behavior.
If you’ve turned Assistive Access mode ON, you will need to turn this feature to the OFF position to ensure your FreeStyle LibreLink◊ or FreeStyle Libre 3◊◊ app works as expected.
How to Turn OFF Assistive Access mode:
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.
◊◊ The FreeStyle Libre 3 app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Sharing of glucose data requires registration with LibreView.
1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink or FreeStyle Libre 3 User’s Manual for more information.
Images are for illustrative purposes only. Not real patient or data.
◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check the website for more information about device compatibility before using the app.Use of FreeStyle LibreLink requires registration with LibreView.
The “Yes” link below will take you to a website other than Abbott Laboratories. Links pointing you to other websites are not under the control of Abbott Laboratories, and Abbott Laboratories is not responsible for the content of such websites or other links contained on such website. Abbott Laboratories provides these links only as a courtesy and the inclusion of any link does not imply endorsement by Abbott Laboratories of the site.
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