Whether it’s a sensor question, an order update, or you’d like to speak to someone
- you’ll find the right support here.
Start with one of our most popular options below
- or scroll to explore all available services.
Urgent Notice: An Urgent Field Safety Notice has been initiated for a subset of FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors. Please visit www.FreeStyleCheck.com for more information.
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Get quick and easy access to our support team.
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GB Mainland: 3 day delivery
Northern Ireland: 3-4 day delivery
(Estimated standard delivery)
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Whether it’s a sensor question, an order update, or you’d like to speak to someone
- you’ll find the right support here.
Start with one of our most popular options below
- or scroll to explore all available services.
Whether your sensor fell off, is showing an error message, or you need a replacement - our online Sensor Support can help.
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Just looking for quick guidance?
Check our Compatibility Guide,
explore our Tips & Tutorials
or browse our FAQs.
Our specialised support teams are here to help - with expertise, clarity and understanding.
Questions about our FreeStyle Libre system? Our Diabetes Care Team can help.
Call us 7 days a week
Monday to Friday between 8:00 AM and 20:00,
Saturday, Sunday, & Bank Holidays 9:00 AM to 17:00.
Free, from all United Kingdom landlines and mobiles.
Just want to check your delivery status?
Visit our Order Tracking page.
Having trouble with an app, login, or data connection? Our digital
health specialists can support you with:
- FreeStyle LibreLink app
- FreeStyle Libre 3 app
- LibreLinkUp
- LibreView.
Prefer we call you? Leave your details and we’ll get back to you
- no waiting on hold.
No rush? Send us a message to the following email address
- and our team will respond as soon as possible:
Looking for a quick answer?
You might find what you need within our FAQs:
Yes. The Sensor can be worn while bathing, showering, swimming or exercising. The Sensor should not be taken below a depth of 1 metre (3 feet) in water, and should not be submerged in water for more than 30 minutes.
Yes, after an order has been dispatched, parcels can be tracked on the internet. You can find tracking information in your order details.
To track your parcel:
Please keep in mind that some items may be dispatched separately and therefore may not arrive at the same time as the rest of your order.
Check your delivery status here - and if something’s not right,
we’ll help you sort it out.
All you need is your postcode and either your order number or
the phone number linked to your shipping address.
Explore our tutorials, tips and step-by-step guides - whenever it suits you.
Reference & Disclaimer
* FreeStyle Libre systems refers to FreeStyle Libre 2 system and FreeStyle Libre 3 system.
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The “Yes” link below will take you to a website other than Abbott Laboratories. Links pointing you to other websites are not under the control of Abbott Laboratories, and Abbott Laboratories is not responsible for the content of such websites or other links contained on such website. Abbott Laboratories provides these links only as a courtesy and the inclusion of any link does not imply endorsement by Abbott Laboratories of the site.
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FreeStyle.abbott/uk-en is a product specific website only intended for residents of the United Kingdom. If you live in another country, please contact your local Abbott office to obtain the correct product information for your country of residence.