How can we help?

Whether it’s a sensor question, an order update, or you’d like to speak to someone
- you’ll find the right support here.

Start with one of our most popular options below
- or scroll to explore all available services.

Need help with your sensor?

Whether your sensor fell off, is showing an 
error message, or you need a replacement 
- our online Sensor Support can help.

Simply answer a few quick questions and we’ll guide you to the right solution.

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Just looking for quick guidance?



Check our Compatibility Guide,

explore our Tips & Tutorials
or browse our FAQs.

Prefer to connect
with someone in person?

Our specialised support teams are here to help - 
with expertise, clarity and understanding.

Product & Order Support

Questions about our FreeStyle Libre system? Our Diabetes Care Team can help.

Call us 7 days a week

Monday to Friday between 8:00 AM and 20:00,

Saturday, Sunday, & Bank Holidays 9:00 AM to 17:00.

Free, from all United Kingdom landlines and mobiles.

Just want to check your delivery status?

Visit our Order Tracking page.

App & Technical Support

Having trouble with an app, login, or data connection? Our digital
health specialists can support you with:

- FreeStyle LibreLink app

- FreeStyle Libre 3 app

- LibreLinkUp

- LibreView. 

Request a Call Back

Prefer we call you? Leave your details and we’ll get back to you
- no waiting on hold.

Email Support

No rush? Send us a message to the following email address
- and our team will respond as soon as possible:

Frequently Asked 
Questions

Looking for a quick answer?

You might find what you need within our FAQs:

Can I bathe, shower, swim or exercise while wearing a Sensor?

Yes. The Sensor can be worn while bathing, showering, swimming or exercising. The Sensor should not be taken below a depth of 1 metre (3 feet) in water, and should not be submerged in water for more than 30 minutes.

Can I track my delivery?

Yes, after an order has been dispatched, parcels can be tracked on the internet. You can find tracking information in your order details.

To track your parcel:

  1. Go to My Orders
  2. Go to the order you want to track
  3. Click Track Package

Please keep in mind that some items may be dispatched separately and therefore may not arrive at the same time as the rest of your order.

Waiting for your order?

Check your delivery status here - and if something’s not right,
we’ll help you sort it out.

All you need is your postcode and either your order number or
the phone number linked to your shipping address.

Want to learn more?

Explore our tutorials, tips and step-by-step guides - whenever it suits you.

Reference & Disclaimer

* FreeStyle Libre systems refers to FreeStyle Libre 2 system and FreeStyle Libre 3 system.

 

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