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Find the answers you need.

If you have questions, we have the resources to help you fix an issue and learn more about our products.
A man checks his phone while holding a mug at a counter, with a FreeStyle Libre sensor on his upper arm.
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Need help with your sensor?

If your sensor has fallen off or you’ve received a sensor error message, submit a sensor support request.

The pharmacy where you bought your FreeStyle Libre 2  sensor cannot assist you with any replacement sensors.

1. Contact the Abbott Customer Careline on 0800 222 688. 
2. You will receive a case number.
3. Share the serial number printed on the side of the sensor.
4. You may receive a warranty replacement via courier.

We’re here to help.

You can contact our customer care team by selecting an option below.
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Call us.

Monday to Friday between 09:00 and 17:00.

0800 222 688