Now is the time to move to the FreeStyle Libre 2 Plus sensor

Do you currently wear a FreeStyle Libre 2 sensor?
The FreeStyle Libre 2 sensor will be discontinued in the UK end of August 2025.
Speak to your healthcare professional to get your prescription updated to the FreeStyle Libre 2 Plus sensor.

Find out how to switch >

ADC-104300 v1.0 11/24

Sensor fallen off? Error message? Use the new Sensor Support Request.

Get quick and easy access to our support team.

 

ADC-109888 v1.0

How can I find an order that is marked as 'delivered'?

Most orders arrive on time. Occasionally though, the tracking may be marked as 'delivered' when you have not received your order. If the tracking for your order shows it as 'delivered' but you have not received it, you should:

  1. Check if someone else at your address has accepted it
  2. Look around the delivery location. Your order may have been left with a neighbour or in a safe place like a porch or garage
  3. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection
  4. Contact the carrier. Ask if they have additional information about where your order is. Make sure you have your tracking number or delivery confirmation number handy. Note: Some carriers may deliver until 10pm
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