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Find the answers you need.

If you have questions, we have the resources to help you fix an issue and learn more about our products.
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Need help with your sensor?

If your sensor has fallen off or you’ve received a sensor error message, call, or email our customer service team.

 

The pharmacy where you bought your FreeStyle Libre 2  sensor cannot assist you with any replacement sensors.

1. Contact the Abbott Customer Careline on 0800 222 688. 
2. You will receive a case number.
3. Share the serial number printed on the side of the sensor.
4. You may receive a warranty replacement via courier.

We’re here to help.

You can contact our customer care team by selecting an option below.
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Call us.

Monday to Friday between 09:00 and 17:00.

0800 222 688

ADC-101693 v2.0 Dec 2024
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CONTACT US
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©2025 Abbott. The sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. Abbott Laboratories SA (Pty) Ltd., Abbott Place, 219 Golf Club Terrace, Constantia Kloof, 1709. Tel: (011) 858-2000. Fax: (011) 858 2137.

ADC-101693 v2.0 Dec 2024