How can I help?

Search and find answers to frequently asked questions about FreeStyle Libre systems.

What happens if my phone battery dies?

If your phone battery dies, charge your phone to continue using the FreeStyle Libre apps34,35.

Your data on FreeStyle Libre 2 or FreeStyle Libre 3 Apps34,35 will not be lost if the phone battery dies and you can scan the Sensor or view your data while the phone is on and being charged.

For FreeStyle Libre 2 App34 you need to scan your FreeStyle Libre 2 sensor after switching on your phone to retrieve the missing data.

For FreeStyle Libre 3 App35 the data from the FreeStyle 3 Plus sensor will automatically uploaded into your App. 
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