Important iOS 17 Release Information:

Apple® will introduce StandBy Mode and Assistive Access Mode in the upcoming iOS 17 release. These new modes may impact your experience with your FreeStyle LibreLink app.

FreeStyle Libre 2 sensors are now available to buy online. Real-time glucose readings sent right to your smartphone.

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How long after delivery can I return a product?

If you are not happy with your order, you can return it to us within 14 days of delivery provided the following criteria is met:

Unopened Sensors:
If the outer packaging of the Sensors has been opened, but the Sensor box is unopened, then you may return the Sensors within 14 days of the date of receipt of the Sensors. If you wish to return Sensors as set out above, please contact the Abbott Customer Careline on 1800 776633 who will be able to advise you on how to return the Sensors to Abbott.

If the individual Sensors have not been opened and providing that you return the Sensors to Abbott within 14 days Abbott will refund the full purchase price to you and the delivery costs. You will be responsible for the costs of returning the Sensors to Abbott.

Opened Sensors:
In the event that you open an individual Sensor package (box), Abbott is unable to accept the Sensor for return for safety and hygiene reasons. You should dispose of the Sensor according to the instructions included in the package. Abbott is not able to offer any refund with respect to Sensors that have been opened.

Opened Reader:
In the event that you open your Reader package (box), Abbott is unable to accept the Reader for return for safety and hygiene reasons. You should dispose of the Reader according to the instructions included in the package. Abbott is unable to offer any refund with respect to a Reader that has been opened.

If you beleive the products are defective or faulty and the item was delivered more than 14 days ago you will need to contact us via our Customer Service careline on 1800 776633.

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