As we navigate through these challenging times, Abbott is closely monitoring the coronavirus (COVID-19) situation.
The most important thing is to stay healthy, especially for people living with diabetes. For information on diabetes-specific tips and resources, please visit the American Diabetes Association website.
Below is some additional information with common questions about the FreeStyle Libre 14 day system during this time.
1) Can I still fill my FreeStyle Libre 14 day system prescription?
At this time, there is no impact on the availability of FreeStyle products. Most pharmacies* remain open and may offer services such as home delivery. In addition, mail order suppliers are continuing their operations and customer shipments. Please contact your local pharmacy or mail order supplier for more information if you have questions.
2) Will I still be able to use the FreeStyle LibreLink† & LibreLinkUp‡ apps?
The FreeStyle LibreLink† & LibreLinkUp‡ Apps will continue to work without interruption, and they can help you manage your condition remotely and connect with family and caregivers.
3) Does this impact how I should use my FreeStyle Libre 14 day system?
According to the American Diabetes Association, if diabetes is well-managed, the risk of getting severely sick from COVID-19 is about the same as the general population. Managing your glucose levels is very important during this time. Consider scanning more often to make sure your glucose levels stay in the target range your doctor set for you.
4) I've postponed my routine doctor's appointment due to COVID-19. Can I still share my glucose data with my doctor without going into the office?
Yes, you can share your data from the comfort of your own home. LibreView§ allows you to share glucose data with your healthcare professional, if you wish. To learn more about setting up LibreView§, please click here.
5) Can I use the FreeStyle Libre 14 day system if I am hospitalized?
People with diabetes who are hospitalized during the COVID-19 pandemic and able to scan their sensor can use the FreeStyle Libre 14 day system to monitor their diabetes. For more information about hospital use and safety information, please click here.
6) What should I keep in mind if I'm taking vitamin C supplements during the COVID-19 outbreak?
Per the instructions on the label of the FreeStyle Libre 14 day system, taking Vitamin C supplements while wearing the sensor may falsely raise sensor glucose readings. If you suspect that your reading may be inaccurate, conduct a fingerstick test with a blood glucose meter.
7) Where do I go for more information about my FreeStyle Libre 14 day system?
Please visit freestylelibre.us/support/overview for answers to commonly asked questions. You can also contact our Customer Care Team for support at 1-855-632-8658. The team is available 7 days a week from 8 AM to 8 PM Eastern Time, excluding holidays.
* Participating pharmacies are subject to change without notice. Product availability may vary by retailer.
† The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our compatibility guide for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app requires registration with LibreView, a service provided by Abbott and Newyu,Inc.
‡ The LibreLinkUp app is only compatible with certain mobile device and operating systems. Please check www.librelinkup.com for more information about device compatibility before using the app. Use of the LibreLinkUp app requires registration with LibreView, a service provided by Abbott and Newyu, Inc.
§ LibreView and LibreLinkUp are developed, distributed and supported by Newyu, Inc. Abbott, LibreView, LibreLinkUp and related brand marks are trademarks of the Abbott Group of Companies in various jurisdictions and used with permission.
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Important Safety Information
FreeStyle Libre 14 day system: Failure to use FreeStyle Libre 14 day system as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If readings do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.
FreeStyle Libre 2 system: Failure to use FreeStyle Libre 2 system as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If glucose alarms and readings do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.
The product images are for illustrative purposes only.
The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. Other trademarks are the property of their respective owners.
No use of any Abbott trademark, trade name, or trade dress in this site may be made without prior written authorization of Abbott Laboratories, except to identify the product or services of the company.
This website and the information contained herein is intended for use by residents of the United States.
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