Important Safety Information
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What does it mean if I see “Scan Error” while using my FreeStyle Libre 3 Plus sensor?

The “Scan Error” display message might mean that your smartphone or reader was unable to scan your FreeStyle Libre 3 Plus sensor.

What you can do:
DeviceInstructions
iPhone

Tap the scan button and try scanning the sensor again. The NFC (Near Field Communication) antenna is on the top edge of the phone. Scan your sensor by touching the sensor with the TOP of your phone.

Move your phone around slowly if needed. Proximity, orientation, and other factors can affect NFC performance. For example, a bulky or metallic case can interfere with the NFC signal.

If the “Scan Error” display message persists after repeated attempts of scanning: Please complete the quick and convenient online sensor support request form, or contact Customer Care. Customer Care is available at 1-855-632-8658 7 Days a week from 8AM to 8PM Eastern Time; excluding holidays.

Android

Try scanning the sensor again. The NFC (Near Field Communication) antenna is located on the back side of most Android phones. Scan your sensor by touching the sensor with the BACK of your phone.

Move your phone around slowly if needed. Proximity, orientation, and other factors can affect NFC performance. For example, a bulky or metallic case can interfere with the NFC signal. Make sure you are not touching any buttons on the phone or the screen.

If the “Scan Error” display message persists after repeated attempts of scanning: Please complete the quick and convenient online sensor support request form, or contact Customer Care. Customer Care is available at 1-855-632-8658 7 Days a week from 8AM to 8PM Eastern Time; excluding holidays.

Reader

Try scanning again. You may need to move away from potential sources of electromagnetic interference.

If the “Scan Error” display message persists after repeated attempts of scanning: Please complete the quick and convenient online sensor support request form, or contact Customer Care. Customer Care is available at 1-855-632-8658 7 Days a week from 8AM to 8PM Eastern Time; excluding holidays.

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ADC-2661293 v5.0

♢ Eligible patients will receive one (1) FreeStyle Libre 3 Plus sensor for users with a compatible mobile phone operating system at $0 copay. The expiration date of the voucher is 60 days from the issue date. This program is available for patients with Type 1 diabetes or Type 2 diabetes or gestational diabetes. Patients ages 18 and older are eligible to sign up and receive an offer for the (1) FreeStyle Libre 3 Plus sensor. Patients ages 2–17 are eligible to receive an offer for the (1) FreeStyle Libre 3 Plus sensor through their parent or guardian. This offer is void where prohibited by law. Abbott may modify or rescind this offer at any time without notice. The discounts are not available to beneficiaries of Kaiser Permanente, Medicare, Medicaid, TRICARE, Veteran Affairs or other state healthcare programs, residents of Massachusetts, or US territories (other than Puerto Rico). The free (1) FreeStyle Libre 3 Plus sensor is provided as a sample and is limited to one sample per eligible person per product identification number. The FreeStyle Libre 3 Plus sensor cannot be re-sold, traded nor submitted to any third-party payer for reimbursement and is not provided as any inducement for future purchases. The free sample card is not health insurance. 

Important Safety Information

Product for prescription only, for Important Safety Information please visit FreeStyleLibre.us

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ADC-2660560 v41.0

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