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I use a FreeStyle Libre 3 reader with my FreeStyle Libre 3 Plus sensor and the reader shows “Scan Timeout.” How can I fix that?

The “Scan Timeout” display message may mean that your reader is not close enough to the sensor. Try holding the screen of your reader closer to your FreeStyle Libre 3 Plus sensor.

If the “Scan Timeout” persists after you’ve tried scanning please complete the convenient online sensor support request form, or contact Customer Care Customer Care which is available at 1-855-632-8658 7 days a week from 8AM to 8PM Eastern Time; excluding holidays.

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