Sensor Support Form

 

Please use this form in the event your sensor has fallen off or you have received a sensor error message.  For other inquiries, please call our Customer Care Team at 855-632-8658.  Abbott is requesting the following information in order for the Customer Care Team to assist you.  Should further information be required, the Customer Care Team will reach out to you by phone or email.  Should the eligibility criteria be met, Abbott will send you a replacement sensor to the address you provide.

We are committed to protecting your personal information.  Any personal information you provide to customer support will be stored in accordance with data storage requirements and is not collected by Abbott Diabetes Care’s HIPAA Covered Entity, but it is securely stored and maintained.  For information about how we process your personal information when you contact customer support, please read our privacy notice.

 

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Important Safety Information

FreeStyle Libre 14 day system: Failure to use FreeStyle Libre 14 day system as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If readings do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.

FreeStyle Libre 2 and FreeStyle Libre 3 systems: Failure to use FreeStyle Libre 2 or FreeStyle Libre 3 systems as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If glucose alarms and readings do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.

The product images are for illustrative purposes only.

The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. Other trademarks are the property of their respective owners.

No use of any Abbott trademark, trade name, or trade dress in this site may be made without prior written authorization of Abbott Laboratories, except to identify the product or services of the company.

This website and the information contained herein is intended for use by residents of the United States.

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