Please use this form in the event your sensor has fallen off or you have received a sensor error message. For other inquiries, please call our Customer Care Team at 855-632-8658. Abbott is requesting the following information in order for the Customer Care Team to assist you. Should further information be required, the Customer Care Team will reach out to you by phone or email. Should the eligibility criteria be met, Abbott will send you a replacement sensor to the address you provide.
We are committed to protecting your personal information. Any personal information you provide to customer support will be stored in accordance with data storage requirements and is not collected by Abbott Diabetes Care’s HIPAA Covered Entity, but it is securely stored and maintained. For information about how we process your personal information when you contact customer support, please read our privacy notice.