Sensor Support Form Questions

Sensor Support Form

Please use this form in the event your sensor has fallen off or you have received a sensor error message. For other inquiries, please call our Customer Care Team at 855-632-8658. Abbott is requesting the following information in order for the Customer Care Team to assist you. Should further information be required, the Customer Care Team will reach out to you by phone or email. Should the eligibility criteria be met, Abbott will send you a replacement sensor to the address you provide.

We are committed to protecting your personal information. Any personal information you provide to customer support will be stored in accordance with data storage requirements and is not collected by Abbott Diabetes Care’s HIPAA Covered Entity, but it is securely stored and maintained. For information about how we process your personal information when you contact customer support, please read our privacy notice.

♢ Eligible patients will receive one (1) FreeStyle Libre 2 sensor or (1) FreeStyle Libre 3 sensor for users with a compatible mobile phone operating system at $0 copay. The expiration date of the voucher is 60 days from the issue date. This program is available for patients with Type 1 or Type 2 diabetes; it is not available for patients with gestational diabetes. Patients ages 18 and older are eligible to sign up and receive an offer for the (1) FreeStyle Libre 2 sensor or (1) FreeStyle Libre 3 sensor. Patients ages 4-17 are eligible to receive an offer for the (1) FreeStyle Libre 2 sensor or (1) FreeStyle Libre 3 sensor through their parent or guardian. This offer is void where prohibited by law. Abbott may modify or rescind this offer at any time without notice. The discounts are not available to beneficiaries of Kaiser Permanente, Medicare, Medicaid or other federal or state healthcare programs, residents of Massachusetts, or US territories (other than Puerto Rico). The free (1) FreeStyle Libre 2 sensor or (1) FreeStyle Libre 3 sensor is provided as a sample and is limited to one NDC per eligible person. The FreeStyle Libre 2 sensor or FreeStyle Libre 3 sensor cannot be re-sold, traded nor submitted to any third-party payer for reimbursement and is not provided as any inducement for future purchases. The free sample card is not health insurance.

ADC-57393 v3.0 08/23

Important Safety Information

FreeStyle Libre 14 day system: Failure to use FreeStyle Libre 14 day system as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If readings do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.

FreeStyle Libre 2 and FreeStyle Libre 3 systems: Failure to use FreeStyle Libre 2 or FreeStyle Libre 3 systems as instructed in labeling may result in missing a severe low or high glucose event and/or making a treatment decision, resulting in injury. If glucose alarms and readings do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Seek medical attention when appropriate or contact Abbott at 855-632-8658 or FreeStyleLibre.us for safety info.

The product images are for illustrative purposes only.

The sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. Other trademarks are the property of their respective owners.

No use of any Abbott trademark, trade name, or trade dress in this site may be made without prior written authorization of Abbott Laboratories, except to identify the product or services of the company.

This website and the information contained herein is intended for use by residents of the United States.

ADC-29111 v23.0

Important Safety Information for Users of FreeStyle Libre 2 Readers: If you received an “Incompatible Sensor” message on your FreeStyle Libre 2 Reader, please follow these instructions to learn more on actions you can take to address it.

Important Safety Information for Users of FreeStyle Libre, FreeStyle Libre 14 day or FreeStyle Libre 2 Readers: To learn how to safely store, charge and use your Reader, please visit www.FreeStyleBattery.com for more info.

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