What does it mean if I am seeing a message that says “Incompatible sensor” while wearing the FreeStyle Libre 3 Plus sensor?
The FreeStyle Libre 3 Plus sensor is compatible with the Libre app* and the FreeStyle Libre 3 reader**. If you haven’t already, please download the Libre app to use when you apply your next FreeStyle Libre 3 Plus sensor:
Android: Google Play | iOS: Apple App Store
If you still have questions about sensor compatibility with readers and apps please contact our Customer Care Team at 855-632-8658 (Available 7 days a week, 8 AM to 8 PM Eastern Time; excluding holidays).