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What does a message saying “Glucose Reading Unavailable” mean if I use the FreeStyle Libre 3 Plus sensor?

Seeing this message may mean that your FreeStyle Libre 3 Plus sensor is either too hot or too cold. Move to a location where the temperature is more moderate and check your glucose again.

If you continue to see a “Glucose Reading Unavailable” message after you’ve moved to a more warm or more cool area please contact Customer Care which is available at 1-855-632-8658 7 days a week from 8AM to 8PM Eastern Time; excluding holidays.

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