How can we help?

Search and find answers to frequently asked questions.

If a user is experiencing technical difficulties setting up or utilizing the caregiver solution via LibreLinkUp app, who should they contact?

Abbott is responsible for supporting any questions about the FreeStyle Libre 3 Plus sensor, FreeStyle Libre 2 Plus sensor, LibreView†, or the LibreLinkUp* app. Any questions about the Omnipod 5 System, the online Omnipod account set-up process, or product training should be directed to Insulet.

‡ The LibreView data management software is intended for use by both patients and healthcare professionals to assist people with diabetes and their healthcare professionals in the review, analysis, and evaluation of historical glucose meter data to support effective diabetes management. The LibreView software is not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice.

*Check the Support section of www.librelinkup.com for information about mobile device and operating system compatibility. LibreLinkUp is not intended to be used for dosing decisions or to replace self-monitoring practices as advised by a physician and requires registration with LibreView.

IMPORTANT SAFETY INFORMATION

Insulet: Omnipod® 5

For full Omnipod safety information, please visit www.omnipod.com/safety.


Was this information helpful?

Thank you for your feedback.

We want to help you receive the information you need. Other options you might consider:

Contact Customer Care

1-855-632-8658

Available 7 days a week 8 AM to 8 PM Eastern Time; excluding Holidays

Go to FAQ Search

ADC-2661293 v5.0 06/26