Welcome to Libre

You’ve just taken the first step toward seeing your glucose in a whole new light. 
 

We’ll help you get the most out of your FreeStyle Libre system so you can take actions based on your body’s response. Manage your diabetes with more clarity, confidence, and ease4
 

You can use these articles as references throughout your journey so you always feel supported.

FAQs

Have more questions about Libre systems? Check out these frequently asked questions. 

Your sensor is designed to stay in place for its full wear duration. If it ever loosens early, it’s usually due to skin issues or bumping into things. Residual oils on the skin, sweat from intense movement, or the sensor getting knocked or tugged during daily activity might cause it to loosen.

If loosening happens or feels like it isn’t secure, we’re here to help. 

First, refer to our helpful  Adhesion Guides for troubleshooting. The guide can give you tips on applying and removing your sensor properly.

If your sensor falls off or if you Libre app displays a “Replace Sensor” message before the expected wear time ends, please reach out to Customer Service—we’re here to help. 

Complete the quick online sensor support request form or contact our Customer Care Team at 81800 2100 998. We’ll help you troubleshoot your sensor issues and ensure you don’t encounter the same problem in the future.

Your CGM is ready to use without fingerprick calibration, so you won’t need routine BGM checks. 

That said, if your symptoms don’t match what your CGM readings are showing, a quick fingerstick/fingerprick test with a BGM can give you a single reading that you may need in that moment.

As you continue to use your sensor, you’ll see your CGM become the steady, reliable guide you use without thinking about BGM checks.

Yes. Each sensor is single-use and disposable. You can follow the application and removal guides on our website for assistance.

The predictive alarm sounds before you cross your Low Glucose alarm threshold. You can customize the predictive alarm to sound at either 10, 20, or 30 minutes in advance of when you’re at risk of crossing the threshold.

We’re here to help.

Visit our product resources or contact our customer care team via email or phone.
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