How can we help?

Search and find answers to frequently asked questions about FreeStyle Libre systems.

What should I do if I lose or switch phones?

If you lose your phone, please download the app again on a compatible mobile device and log in with your account information. If you have a running sensor that needs to be reinstalled, you can continue using the running sensor until the end of its lifespan when you log in to your existing account. You will not be able to see past data in the newly installed app, but this data can still be viewed in LibreView.
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