{ en_za.root.errors.error-scan-error.free-style-libre-2-reader.free-style-libre-2-sensor }
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What it may mean

This message means your sensor could not communicate with your reader, app or smartphone.

What you can do

FreeStyle Libre 2 Try scanning the sensor again. Make sure to follow the directions in the “Starting Your Sensor” or “Checking Your Glucose” sections of the User Manual of your system.

Are you able to successfully scan your sensor and get a reading?

We are here to help. We are available:

Monday to Friday 9am to 5pm ZA time

Call us on 0800 222 688