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Sensor Replacement Request

Please read and acknowledge the information below to request a replacement online.

Attention: Please immediately report any medical event associated with your sensor issue by calling our Customer Care Team directly at 855-632-8658. Some examples of a medical event are:

  • Required medical attention from yourself or someone else (such as a healthcare professional or caregiver) due to the sensor issue
  • Experienced a loss of consciousness (fainted, couldn't respond to sound or touch) due to the sensor issue
  • Had a seizure (loss of muscle control or violent muscle contractions) due to the sensor issue
To request a replacement sensor using this online form, please acknowledge the following:

I did not experience loss of consciousness or seizure and did not require medical or self-administered intervention (self-administered intervention can include consuming food, self-injection of insulin, self-application of ointment, etc.) related to this product issue.

I am over the age of 18 and don't require a parent's or guardian's consent to complete this form

I understand and agree that Abbott will process my sensitive data (i.e., medical history, mental or physical health condition, or medical treatment or diagnosis by a health care professional) in order to report my sensor issues and send me a replacement sensor. You can view our third parties and third-party advertisers, under “Advertising Cookies” through the Your Privacy Choices link in the footer of this website. Residents of certain states can withdraw consent by clicking here.