{ en_us.root.errors.error-sensor-error.free-style-libre-app.free-style-libre-3-plus-sensor }
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What it may mean

The sensor is unable to provide a glucose reading.

What you can do

Scan again after the duration specified in the message.

Note: If you are using FreeStyle Libre 14 day, FreeStyle Libre 2, or FreeStyle Libre 2 Plus sensor, and you receive this error during your first 12 hours of wearing a sensor, it may mean that your body is still adjusting to the sensor. Use a blood glucose meter to check your glucose while you wait. You do not need to remove your sensor.

Note: If you are using a FreeStyle Libre 3 or FreeStyle Libre 3 Plus sensor, check again after the duration specified in the message.

Are you able to successfully scan your sensor and get a reading?

If you still need help, we are available:

7 days a week 8 AM to 8 PM Eastern Time, excluding holidays.

Call us at 855-632-8658