{ en_us.root.errors.error-scan-time-out.free-style-libre-3-reader.free-style-libre-3-plus-sensor }
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What it may mean

This message means the sensor and reader could not communicate with each other. This usually happens when the device is not close enough to the sensor when you scan.

What you can do

Hold your reader against the sensor.

Are you able to successfully scan your sensor and get a reading?

If you still need help, we are available:

7 days a week 8 AM to 8 PM Eastern Time, excluding holidays.

Call us at 855-632-8658