What it may mean
Check that you are using the latest app or reader that is compatible with your sensor. You may need to download a different app if your sensor is not compatible.
What you can do
Contact our Customer Care Team at 855-632-8658 (Available 7 days a week, 8 AM to 8 PM Eastern Time; excluding holidays) for any questions you might have about sensor, app and reader compatibility.
We apologize for the inconvenience. You are likely eligible for a replacement sensor.
Would you like to request a new sensor now?
To speed things up, please have your sensor’s serial number ready. You can find the serial number of your last three sensors in the “About” section of the app or "System Info" in the reader.
If you still need help, we are available:
7 days a week 8 AM to 8 PM Eastern Time, excluding holidays.
Call us at 855-632-8658