{ en_qa.root.errors.error-sensor-error.free-style-libre-3-app.free-style-libre-3-plus-sensor }

What it may mean

The sensor is unable to provide a glucose reading.

What you can do

Scan again after the duration specified in the message.

Note: If you are using FreeStyle Libre 2, or FreeStyle Libre 2 Plus sensor, and you receive this error during your first 12 hours of wearing a sensor, it may mean that your body is still adjusting to the sensor. Use a blood glucose meter to check your glucose while you wait. You do not need to remove your sensor.

Note: If you are using a FreeStyle Libre 3 sensor, check again after the duration specified in the message.

Are you able to successfully scan your sensor and get a reading?

We are here to help. We are available:

Saturday to Thursday 9.00am to 5.00pm Except Public Holidays

Customer Care number for Qatar is 00800100869