{ en_gb.root.errors.error-scan-time-out.free-style-libre-2-reader.free-style-libre-2-plus-sensor }
What it may mean
This message means the sensor and app or reader could not communicate with each other. This usually happens when the device is not close enough to the sensor when you scan.
What you can do
Hold your reader or app against the sensor (for Apple phones, hold the top edge of the phone against the sensor; for Android phones, hold the back of the phone against the sensor).
Mon - Fri 8am - 8pm. Sat, Sun and Bank Holidays 9am - 5pm
Call us at 0-800-170-1177