{ en_ca.root.sensors.free-style-libre-2-sensor.days-or-less.replacement }

Sensor Replacement Request

Please read and acknowledge the information below to request a replacement online.

Attention: Please immediately report any medical event associated with your sensor issue by calling our Customer Care Team directly at 1-800-461-8481. Some examples of a medical event are:

  • Required medical attention from someone other than yourself (such as a healthcare professional or caregiver) due to the sensor issue
  • Experienced a loss of consciousness (fainted, couldn't respond to sound or touch) due to the sensor issue
  • Had a seizure (loss of muscle control or violent muscle contractions) due to the sensor issue
To request a replacement sensor via this online form, please confirm the following:

I did not experience loss of consciousness or seizure and did not require medical intervention related to this product issue.

I am over the age of 18 and don't require a parent's or guardian's consent to complete this form

I understand and agree that Abbott will process my sensitive data (i.e., medical history, mental or physical health condition, or medical treatment or diagnosis by a health care professional) in order to report my sensor issues and send me a replacement sensor. You can view our third parties and third-party advertisers, under “Required Cookies” through the Cookie Preferences link in the footer of this website. Residents of certain provinces can withdraw consent by clicking here.