{ en_ca.root.reads }
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Let's get you help with that

You indicated your sensor reading is different than you expected. Please review the options below and tell us which applies to you. If your Libre sensor reading displays the words ‘HI’ or ‘LO’ please call us at 1-800-461-8481 for assistance.

I am comparing my Libre Sensor reading to another device

Some examples of comparison readings can include:

  • a blood glucose test from an Abbott device or another company’s meter
  • a reading from another Freestyle Libre sensor
  • a blood glucose lab test from your doctor

It is important that the two readings are taken no more than 10 minutes apart in order to compare them accurately.

If your readings are ready, this should take 5-10 minutes to complete.

I feel different than my sensor reading indicates or my symptoms don't match

Some examples of this may include:

  • your sensor reading was higher than expected, but your symptoms don’t match
  • your sensor reading was lower than expected, but your symptoms don’t match

We will ask you to collect reading with another device to compare with your sensor reading.

This should take an average of 10 minutes to complete.