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FreeStyleLibre.es It is a specific product web page only for customers resident in Spain.
If you reside in another country, please contact your local Abbott affiliate to obtain the appropriate product information for your country of residence.
It means Sensor readings are even closer to blood glucose readings¹. The accuracy on day one and the overall accuracy for the entire wear period is enhanced².
Why is there an accuracy enhancement?
Abbott is continually working to advance glucose monitoring. We enhanced our technology to allow the FreeStyle Libre system to achieve its best accuracy yet.
What is the technology enhancement?
The technology used to calculate glucose value has been enhanced. The changes were made to enhance the accuracy of the FreeStyle Libre system starting from the first day of sensor wear and throughout the entire the wear period.
What is the benefit of the FreeStyle Libre Reader update?
If the Reader is updated, you (or users) will get even better accuracy – readings closer to blood glucose readings. The accuracy on day one and the overall accuracy for the entire wear period is enhanced¹.
What is the FreeStyle Libre Reader update tool?
The FreeStyle Libre Reader update tool is an application for users (i.e. HCPs/Consumers) to download and receive instructions on how to update the Reader. The primary objective for updating the Reader is to get even better accuracy. The Reader update tool is available online at www.FreeStyleLibre.com/update.
Why is the FreeStyle Libre Reader update tool only available in the 18 European countries?
Each country has its own regulatory approval process. The roll out timing for the other countries is yet to be determined
After the software update, can I expect any other changes to the Reader?
Yes, there are minor changes to Reader screens. In the Reminder settings, the name of the reminder type has changed from "Alarm” to "Other". In the Settings menu, ‘Sounds’ are now called ‘Sound & Vibration’.
After the Reader update tool is downloaded, can the same file be used to update multiple Readers?
Yes, but we recommend downloading the correct installer that belongs to Reader’s country of origin.
What are the minimum Mac and Windows system compatibility requirements for Reader update?
"A Mac running OS X Sierra with a dual-core (Intel Core i5 or later) processor and 2GB RAM
A PC running Windows 7 SP1 with a dual-core 2.53GHz processor and 2GB RAM"
Where and how do I check my reader version?
From the Reader's home screen, tap the gear icon in the top-right corner. Tap 'System Status' > navigate down to the second screen > tap 'System Info'. Reader versions that are eligibile for the update are 2.2.9 and 2.2.13.
What is my reader version?
Your FreeStyle Libre reader version is a software version identifier, which can be found directly on your reader. In order to check your reader version: go to your FreeStyle Libre reader's home screen
, tap the gear icon in the top-right corner
. Tap 'System Status'
> navigate down to the second screen > tap 'System Info'. Reader versions that are eligible for the update are 2.2.9
and 2.2.13
.
After the FreeStyle Libre Reader has been updated, can it be used with FreeStyle Libre 2 sensors?
Yes, the updated FreeStyle Libre Reader will provide glucose readings with the FreeStyle Libre 2 Sensor, but will not provide alarms. When an updated FreeStyle Libre Reader is used to scan a FreeStyle Libre 2 Sensor, users will receive a message letting them know that their FreeStyle Libre Reader does not provide alarms.
Will the updated Reader scan both FreeStyle Libre and FreeStyle Libre 2 Sensors?
Yes, the updated FreeStyle Libre Reader can be used with either a FreeStyle Libre or a FreeStyle Libre 2 Sensor.
Will the updated FreeStyle LibreLink app be compatible with both FreeStyle Libre and FreeStyle Libre 2 Sensors?
Yes, the updated FreeStyle LibreLink app version 2.3 or beyond can be used with either a FreeStyle Libre or a FreeStyle Libre 2 Sensor.
After the Reader update, what happens to the Sensor the patient is currently wearing?
After updating the Reader, it will be unable to scan the Sensor the patient is currently wearing. The updated Reader will alert the patient with a "Sensor Ended" message. The best time for a patient to update the Reader is at the end of their current Sensor wear period and before starting a new sensor. If the patient has updated the Reader while wearing a sensor, they can use the FreeStyle LibreLink app on their smartphone to
continue scanning their active Sensor.
What should I (or the user) do if the updated Reader will not scan the Sensor?
If the Reader will no longer scan existing Sensor you (or the user) can use the FreeStyle LibreLink app on your smartphone to continue scanning active Sensor or Wait to use the updated Reader after starting a new sensor
If a patient has performed the Reader update while wearing a sensor, can they use the FreeStyle LibreLink app on their smartphone to get glucose readings?
Yes, users can scan their current sensor using the FreeStyle LibreLink app on their phone.
Does the Reader update have any effect on the historical data on the Reader? For example, will any of the data collected from the previous 14 days of the current Sensor be lost or changed because of the update?
No, logged historical data will not be lost and does not change.
What happens to Reader settings (i.e. reminders, custom notes, custom reminders etc.) after Reader update?
Reminders, custom notes and custom reminders will not be impacted.
Does the Reader update affect the LibreLinkUp app?
No, the Reader update does not affect the LibreLinkUp app.
Why does the FreeStyle Libre Reader need to be updated?
Abbott is continually working to advance glucose monitoring. We enhanced our technology to allow the FreeStyle Libre system to achieve its best accuracy yet. The Reader can easily be updated for even better accuracy at no cost.
Do I (or users) need to buy a new FreeStyle Libre system (Sensor or Reader) for even better accuracy?
No, simply download or update the FreeStyle LibreLink app at no cost. The accuracy of the FreeStyle LibreLink app will be enhanced when customers update the app from Google Play or the iTunes app store when it is available. You can find out more information at www.FreeStyleLibre.com/update.
Will there be noticeable physical changes to the Sensor?
No there are no major differences in the appearance of the packaging except the following statement "For use with FreeStyle Libre Sensor and FreeStyle Libre 2 Sensor". The Abbott logo now also appears on the new Reader kit. The updated User's Manual and performance insert is included in the new Reader kit.
What is the difference in packaging between new Reader kit and old Reader kit?
No there are no major differences in the appearance of the packaging except the following statement "For use with FreeStyle Libre Sensor and FreeStyle Libre 2 Sensor". The Abbott logo now also appears on the new Reader kit. The updated User's Manual and performance insert is included in the new Reader kit.
What does it mean that my new Reader Kit is compatible with a FreeStyle Libre 2 Sensor?
This means that your Reader can scan a FreeStyle Libre 2 Sensor. FreeStyle Libre 2 Sensors are not available in all markets at this time. FreeStyle Libre 2 system has launched in Germany and Norway. This system has optional glucose alarms. The launch for other markets has not yet been determined.
Will the Reader and the FreeStyle LibreLink app provide give the same glucose results?
If both the FreeStyle Libre Reader and the FreeStyle LibreLink app are updated to their most current software versions, they will report the same glucose result. Since results are updated every minute, there might be small differences depending on when the scans are performed.
The Reader is showing a different glucose reading than my app and I have not updated my Reader?
If you have recently purchased your Reader and you have not yet updated the FreeStyle LibreLink app on your smartphone you may have a Reader that includes the update from the factory. The Reader and your smartphone will report the same glucose when you have updated the FreeStyle LibreLink app on the smartphone.
How can I determine if my Reader needs an update or not?
You can check the "Reader version" by going to settings (select cog wheel under home screen) and choose "System status" and select "System info". If the Reader has been updated, it will display the latest software version 2.4.8.
If directed to Reader update website (www.FreeStyleLibre.com/update), does this tool need to be installed on computer?
No, this a self-contained software installer file that can be run directly to update Reader. If the patient is directed to the Reader update website (www.FreeStyleLibre.com/update), the patient will download the tool from the website and double-click to run the file to update the Reader. Admin rights are not required to execute this.
Can the Reader update be performed while traveling abroad?
Yes, please make sure to visit website that belongs to the Reader’s country of origin by changing location at bottom right corner of www.FreeStyleLibre.com/update and follow the instructions.
The computer will not run the software installer, what should I do?
"The computer being used may not be compatible with the software installer. The system compatibility requirements are:
A Mac running OS X Sierra with a dual-core (Intel Core i5 or later) processor and 2GB RAM
A PC running Windows 7 SP1 with a dual-core 2.53GHz processor and 2GB RAM
You may need to use a different computer to update the Reader."
What are recommended next steps when Reader update fails or is incomplete?
Ensure the Reader is fully charged and is connected to a functioning USB cable. Whenever update fails, please try starting the update process again with same or different computer. If there is still trouble during the Reader update, use the FreeStyle LibreLink app to scan the Sensor.
Would the installer be able to perform the update without the internet connection?
Yes, once the installer is downloaded, an internet connection is not required to update the Reader as it is self-contained.
I am receiving an error message and am unable to update my FreeStyle Libre reader? What should I do?
In case you are unable to update your reader, please contact us
to assist you further.
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